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Regulatory information

Complaints, privacy & fees

immigrationely is the trading name of Immigrationely.com Ltd, a law firm authorised and regulated by the Solicitors Regulation Authority (SRA No. 8014358) and registered in England & Wales (Company No. 16645869). Registered office: 2 Gresham Road, Brentwood, Essex CM14 4HN. Phone 0333 444 1444 · tellus@immigrationely.com.

Complaints procedure

We want every client to receive serious, careful work. If something has gone wrong — with our service or with a bill — tell us. Complaining will never affect how we handle your matter, and we do not charge for dealing with a complaint.

Step 1 — Tell us

We will acknowledge your complaint within three working days, investigate it, and send you our full written response within eight weeks — usually much sooner. If we need more time we will explain why and when you will hear from us.

Step 2 — The Legal Ombudsman

If you are unhappy with our final response, or eight weeks have passed without one, you can ask the Legal Ombudsman to look at your complaint independently. The Ombudsman expects complaints:

• within six months of our final written response; and
• within one year of the act or omission you are complaining about, or one year from when you should reasonably have known you had cause to complain (the Ombudsman has discretion to extend this where fair).

Concerns about our conduct

The Legal Ombudsman deals with poor service. If your concern is about our behaviour — for example dishonesty, losing your money, or treating you unfairly because of a protected characteristic — you can raise it with the Solicitors Regulation Authority.

Privacy notice

Who we are. Immigrationely.com Ltd is the data controller for personal information we hold. Contact us about your data at tellus@immigrationely.com or by post to our registered office.

What we collect and why

• Enquiries: your name, contact details and what you tell us about your situation — so we can respond and assess whether we can act (legitimate interests / steps before a contract).
• Clients: identity documents, case papers and the information needed to run your matter. Immigration work necessarily involves special-category data (for example health, ethnicity or asylum history); we process it because it is necessary for legal claims and for substantial public interest grounds under UK law, alongside our contract with you and our legal obligations (including anti-money-laundering checks).
• Website visitors: we set no cookies and use no third-party analytics. We count visits ourselves: our own server records the page viewed, the referring website, the country, and the device type (mobile or desktop) — it does not store your IP address, set any identifier, or record anything that could single you out, and the counts are aggregate only. Our host (Cloudflare) processes IP addresses transiently for security. Fonts load from Google Fonts. If you use the detention map, map tiles load from Geoapify/CARTO, the map library loads from the unpkg CDN, and any place name you type into the search is sent to the Photon and Nominatim geocoding services to find coordinates — type a postcode rather than your full address if you prefer.

Sharing, retention and your rights

• We share case information only as the matter requires — with the Home Office, courts and tribunals, barristers, interpreters, experts — and with our insurers, auditors or regulator where the law requires. We never sell personal data.
• Client files are normally kept for six years after a matter closes (regulatory and insurance requirements), then confidentially destroyed.
• You have rights of access, rectification, erasure, restriction, portability and objection. To exercise them, contact us. You can also complain to the Information Commissioner's Office (0303 123 1113) — though we would welcome the chance to put things right first.

Fees & service information

How we charge. Before we take on any matter you receive a written quote and a client care letter recording exactly what we will do and what it will cost. If the scope of your matter changes, we tell you in writing before any additional cost is incurred.

VAT. Because our clients are typically not resident in the UK, our fees do not usually attract UK VAT. The VAT position for your specific matter is confirmed in your client care letter before you commit to anything.

What is not included in our fees

Disbursements are costs payable to others, passed on at cost and itemised in advance:

• Home Office application fees and the Immigration Health Surcharge;
• tribunal and court fees;
• counsel's (barrister's) fees where instructed;
• interpreters, translators and expert reports.

Who does the work

All matters are handled by our solicitors and supervised caseworkers, under the supervision of a director who is a solicitor regulated by the SRA.

Timescales

These depend on Home Office service standards and tribunal listings: straightforward applications are often decided within 3 weeks to 6 months of submission; appeals commonly take 6–12 months to reach hearing. Detention work moves much faster — bail applications are typically listed within days. We give you a realistic timetable for your matter at the outset and update you as it progresses.

Published fee ranges

Published fee ranges for non-asylum immigration applications are being finalised and will appear on this page. Until then, we provide a written, fixed, no-obligation quote before any engagement — call 0333 444 1444 or write to tellus@immigrationely.com.

Our regulation

Immigrationely.com Ltd is authorised and regulated by the Solicitors Regulation Authority — SRA No. 8014358 (verify on the SRA register). As a client of an SRA-regulated firm you are protected by our professional indemnity insurance and the SRA's compensation arrangements.